Accessibility

At Kiwi Property, we want to enable greater accessibility for all. 

By making our places open to all, we create a more welcoming, inclusive atmosphere for visitors and ensure those working in our buildings are well supported to be independent. As far as possible, we aim to remove barriers that make access difficult, ensuring our shopping centres and offices (where applicable) can be enjoyed by everyone

To ensure all customers can navigate around the single retail level centre with ease, the main entrances are controlled by automatic doors, aisles are wide with good LED lighting, and escalators and lifts provide good access to the centre that make accessibility to shops and facilities easy.

To view services available at Northlands please watch the video below.

Dedicated mobility carparking is available near all the entrances to Northlands. These carpark spaces are available to vehicles clearly displaying a valid mobility permit.

Carparking off Sisson Drive;
Multi deck provides 8 undercover mobility car parks and 7 parent with pram parks.
On grade by Pak n Save provides 3 mobility car parks and 3 parent with pram parks.

Carpark off Langdons Road;
Multi deck provides 5 undercover mobility car parks.

Carparking off Main North Road;
by Countdown provides 5 mobility car parks and 2 parent with pram parks.
by ANZ Bank provides 3 mobility car parks.
by Farmers provides 12 mobility car parks 4 parent with pram parks.

Please contact the customer service team on +64 3 352 6535 to discuss which carpark would best suit your needs on your next visit.

Our Customer service team is located at the Centre Management office, externally located close to BNZ bank. If you need assistance, staff are more than willing to help and can be contacted on +64 3 352 6535.

Five wheelchairs and one mobility scooter are available for use from the customer service team located at the centre management office while shopping at Northlands. There is no charge to loan a wheelchair or mobility scooter, however customers must provide proof of identify and will need to agree to our terms of hire.

We recommend booking these prior to visiting Northlands. Bookings can be made on our website HERE

Please contact the customer service team on +64 3 352 6535 with any enquiries.

Toilets and parent rooms are available in two separate locations;

One near The Warehouse with one accessible toilet and the other near Langdons Quarter dining with two accessible toilets. Each location has a parent room.

Accessible toilets are close to these locations.

Guide and assistance dogs are welcome.

To assist our staff please ensure your dog has their accessible dog registration tag and you have your handler’s registration card available, if required.

Accessible dogs are certified by one of the following organisations:

• Assistance Dogs New Zealand
• Hearing Dogs for Deaf People New Zealand
• K9 Medical Detection New Zealand
• Mobility Assistance Dogs Trust
• New Zealand Epilepsy Assist Dogs Trust
• Perfect Partners Assistance Dogs Trust
• Royal New Zealand Foundation of the Blind
• Incorporated (Blind Low Vision NZ)

Please note that under current New Zealand law (Dog Control Act 1996). therapy or emotional support animals do not have access rights to be in the centre.