Customer services

Our friendly Customer Services is located near Centre Court between Vodafone and the Sunglass Hut and is open during normal trading hours. Use the Sisson Drive car park building, or the Main North Road car park to best access Customer Services.

Our team can provide you with a wide range of helpful information, including a Metrocard service, Gift Card sales and the hire of wheelchairs, a mobility scooter, Kiddy Cars and pushchairs.  Please note, it is essential to book use of our wheelchairs and mobility scooter.

Phone enquiries are welcome on +64 3 352 6535.

Alternatively you are welcome to contact us through our website here or on our Facebook page.

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Centre Hours

Monday – Wednesday 9am-6pm
Thursday – Friday 9am-9pm
Saturday 9am-6pm
Sunday 10am-6pm

Opening hours differ for some individual stores, so please check their store listing for hours.

Please note public holiday opening hours will differ.

View our stores here


With over 1,800 parks at Northlands, there’s lots of options.  Check out the closest parks to some of our stores below or view the closet parking area for each store through their store listing

Hoyts and foodcourt – Langdons Road car park building
Pak’nSave – Sisson Drive supermarket car park
Customer Services, Whitcoulls, Life Pharmacy, BNZ and ANZ banks – Sisson Drive car park building
The Warehouse and ASB Bank – Sisson Drive car park building
Countdown – Main North Road supermarket and underground car parks
Farmers – Main North Road car park

Find out more on how to get here, here


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Caregivers' rooms

Our caregivers’ room is a child friendly space designed for your convenience. It is equipped with microwaves, toddler toilets, change tables and screened seated areas for your feeding privacy.

Our caregivers’ room is located:

  • near the Warehouse between Beauty Co and Professionail

A baby change area is also located:

  • at the end of the corridor past the female bathrooms, near our foodcourt
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Our toilets are located:

  • corridor behind the foodcourt; and
  • near the Warehouse between Beauty Co and Professionail
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We're breastfeeding friendly!

Please feel free to breastfeed your baby anywhere in the centre, however, if you’d like somewhere more private, we welcome you to use our caregivers’ rooms.

Children's playground

Our playground can be found near our food court, opposite The Frontrunner and Hannahs.

The playground is suitable for children aged two to six years old.

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Sustainability and EV charging

Doing what’s right in sustainability is important to us.

A new electric vehicle (EV) charging station is now open and is located on the P2 upper deck near the entry to Farmers. This station is for type 1 chargers, but we will be looking to include type 2 soon. Plug in your electric vehicle and charge while you shop and all for FREE.

See what we’re doing in sustainability here.

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Bike Racks

We have several bike racks available; please see the map for further details.

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Giving all of our customers the opportunity to shop, dine and be entertained is important to us. We have a separate accessible bathroom in each of our toilet areas, as well as dedicated accessibility parks.

Our accessible parks are located at our ASB entrance, PAK’NSave carpark, Langdons Road entrance, Ray White entrance, Farmers entrance, House of Travel entrance, and our Countdown carpark.

Cars parked in clearly marked accessible parks without an appropriate permit are liable to be ticketed.